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See Ariium answer real customer questions

Ariium is an AI customer service assistant for your business. It answers on WhatsApp, email and your website, checks who a customer is before sharing anything private, and hands the conversation to a person on your team when it should.

Demo video coming soon

In the meantime, read the example conversations below or book a call and we'll show you Ariium live.

Try it live

This chat is connected to a demo health insurance company with made-up plans and members. Ask about plans and prices, hospitals, or how to make a claim, or ask to speak to a person. Please don't enter real personal details.

Demo assistant

We typically reply in a few minutes

Example conversations

Three short examples from a demo health insurance company. Names and details are made up.

Plans and prices

A new customer compares plans on WhatsApp.

  1. Customer: Hi, what plans do you have for a family of four?
  2. Assistant: We have three family plans. Silver is ₦180,000 a year, Gold is ₦320,000 and Platinum is ₦540,000. All three cover GP visits, prescribed drugs and emergency care. Gold adds dental and eye care, and Platinum adds care at our premium hospitals.
  3. Customer: Does Gold cover maternity?
  4. Assistant: Yes. Gold covers antenatal care and delivery after a 12-month waiting period. Would you like me to send the full benefits list?

A member checks their benefits

The assistant confirms who the member is with an email code before sharing anything private.

  1. Customer: How much of my dental allowance have I used this year?
  2. Assistant: I can check that for you. First I need to confirm it's you: I've sent a 6-digit code to the email address on your membership. Please type it here.
  3. Customer: 482913
  4. Assistant: Thanks, you're verified. You've used ₦35,000 of your ₦100,000 dental allowance, so ₦65,000 is left until your plan renews on 1 March.

Handing over to a person

A complaint goes to the support team, with the conversation so far.

  1. Customer: The hospital refused my authorisation code this morning. I'm really not happy.
  2. Assistant: I'm sorry, that shouldn't have happened. I'm passing you to someone on our team now so they can sort it out with the hospital. They'll see everything you've told me, so you won't need to repeat it.
  3. Handed over to the support team
  4. Ada, support teamHi, I'm Ada. I've called the hospital and re-issued your code. Please show them the new one I've just sent you.

Book a call

Tell us a little about your business and we'll set up a short call to show you Ariium on your own customers' questions.

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